Privacy Policy
Your privacy is important to us. Learn how we protect and handle your personal information
Table of Contents
1. Overview
Noosa Engage ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tutoring services.
By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
Personal Information
We collect personal information that you voluntarily provide when you:
- Create an account on our platform
- Schedule tutoring sessions
- Make payments for services
- Contact us for support
- Subscribe to newsletters or updates
This information may include:
- Full name and contact information
- Email address and phone number
- Payment and billing information
- Educational background and academic goals
- Profile photos (optional)
Technical Information
We automatically collect certain technical information when you use our services:
- IP address and device information
- Browser type and version
- Operating system information
- Usage patterns and session data
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Providing tutoring services and support
- Matching you with appropriate tutors
- Scheduling and managing sessions
- Processing payments and billing
Communication
- Sending session confirmations and reminders
- Providing customer support
- Sending important service updates
- Marketing communications (with your consent)
Improvement and Analytics
- Analyzing usage patterns to improve our services
- Conducting research and development
- Ensuring platform security and preventing fraud
- Complying with legal obligations
4. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing (Stripe, PayPal)
- Email communication services
- Cloud hosting and data storage
- Analytics and performance monitoring
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes
- Protect our rights and property
- Ensure user safety
- Investigate potential violations
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL encryption for data transmission
- Secure cloud storage with access controls
- Regular security assessments and updates
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.
6. Data Retention
We retain your personal information only as long as necessary to:
- Provide you with our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Account information is typically retained for 3 years after account closure. Payment information is retained as required for accounting and tax purposes, typically 7 years.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
Correction and Deletion
- Correct inaccurate or incomplete information
- Request deletion of your personal information
Processing Controls
- Object to certain processing activities
- Restrict processing in certain circumstances
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided in the Contact section.
9. Children's Privacy
Our services are designed to be safe for users of all ages, including minors. We take special care to protect children's privacy:
- We require parental consent for users under 13
- We limit data collection from children to what is necessary for our services
- We do not knowingly market to children under 13
- Parents can request access to or deletion of their child's information
If you believe we have collected information from a child under 13 without proper consent, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:
- Standard contractual clauses approved by data protection authorities
- Adequacy decisions by relevant authorities
- Other appropriate safeguards as required by law
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website
- Update the "Last updated" date
- Notify you of significant changes via email or platform notification
- Obtain your consent for material changes where required by law
We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
We will respond to your privacy-related inquiries within 30 days of receipt.